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Frequently Asked Questions
Everything you need to know before you book.
How soon will I hear back?
Our travel consultants respond within 24 hours on business days. For urgent enquiries, call +254 113 874 888 or WhatsApp us directly.
Is a deposit required to book?
A 30% deposit secures your booking. The balance is due 30 days before travel. We accept M-Pesa, bank transfer, and major credit cards.
Can I customize a package?
Absolutely! All our packages are fully tailor-made. Select "Custom / Let Us Plan" and describe your dream trip in the notes field.
What is your cancellation policy?
Cancellations 60+ days before departure receive a full refund. 30–59 days: 50% refund. Less than 30 days: non-refundable. We strongly recommend travel insurance.
Do I need a visa for Kenya?
Most nationalities can obtain an eVisa at evisa.go.ke. Our team also offers full visa assistance — just check the Visa Assistance add-on.
What's included in safari packages?
Standard packages include accommodation, game drives, park fees, and meals as stated. Flights, tips, and personal expenses are typically excluded unless specified.
